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Hello Mary,

I am always thrilled to hear from you. :) As working in a customer service related business for most of my life, I definitely understand what you are going through. Good description of the wide range. Oh yeah, many folks seem to be waiting for nothing more than to find their next victim so as to unleash the pent-up rage within them. Some co-workers do the same, but of course they have to be more careful. It is indeed HIS life that is the real life within every situation.

Thanks my dear friend!
Jim